*Gap samples / Gap 7 - Partner Directory (admins)*

# Moderate your Partner Directory

Partners write their own listings. Your job is to approve or reject their edits, hide listings that should not show, feature the partners you want buyers to see first, and set tiers. This page explains the five profile statuses and what each moderation action does to them.

**Gap:** 7 of 13 · **Reader:** Admin who owns the directory · **Result:** A review queue at zero, listings you stand behind

## Why this page needs to exist

The partner side is covered: [Setting Up Your Partner Directory Profile](https://support.eulerapp.com/en/c/partner-journey/your-profile-and-reach/setting-up-your-partner-directory-profile), alongside [How to Embed the Partner Directory](https://support.eulerapp.com/en/c/core-euler-features/customization-content/how-to-embed-the-partner-directory-on-your-website). Nothing tells the admin what happens after a partner clicks save. The statuses and moderation rules exist only in the MCP connector reference.

---

*Sample documentation starts here*

## The five statuses

| Status | What it means | Visible to buyers? |
| --- | --- | --- |
| **Active** | Published. Admin edits publish straight to Active. | Yes |
| **Under Review** | A partner edited their profile and it waits for you. | **[VALIDATE: OLD VERSION OR NONE]** |
| **Awaiting Setup** | A profile exists but the partner has not filled it in. **[VALIDATE]** | No **[VALIDATE]** |
| **Rejected** | You rejected the partner's edit, with a message. | **[VALIDATE]** |
| **Hidden** | You hid it. Unhiding restores the status it had before. | No |

## Before you start

- The Partner Directory is part of your plan. It is an optional add-on.
- You have decided which listing fields, filters and regions partners fill in. Structured fields keep listings comparable. Freeform copy does not.

## What can go wrong

- The public directory rebuilds on a cycle of about ten minutes. A change you just made will not show at once: wait before you call it broken.
- Editing a listing yourself publishes immediately, with no review. That is right for fixing a typo, wrong for rewriting a partner's claims without telling them.
- A profile with no linked partner record cannot be tied to that partner's deals or referrals.

## Steps

1. **Work the Under Review queue**

   Filter the directory by **Under Review**. For each profile, compare the edit with what you know about the partner: services, regions, certifications. **[VALIDATE FILTER LOCATION]**

   **Check:** you can see the list of profiles waiting for you.
2. **Approve, or reject with a reason**

   Approve to publish. To reject, you **shall** write a message the partner can act on: what to change, not only that it was refused.

   **Check:** the queue count dropped by one, and the profile shows Active or Rejected.
3. **Hide what should not show**

   Hide a profile for a partner who has left, or is paused. Hide works only on a profile that is not already hidden, and Unhide only on a hidden one, returning it to its earlier status.

   **Check:** after about ten minutes, the listing is gone from the public directory.
4. **Feature partners, and set tiers**

   Feature the partners buyers should see first. Set a tier so buyers can tell partners apart by something they did not self-report.

   **Check:** featured partners sort first when buyers sort by featured.
5. **Add profiles for partners you already work with**

   Create empty profiles for existing partners, so they have something to complete rather than something to start. **[VALIDATE RESULTING STATUS]**

   **Check:** each new profile is linked to its partner record.

## Resource types

A listing can carry seven kinds of resource: Testimonial, Resource, Case Study, Client, Video, Top Service and Certification. You can switch off a type for the whole directory, and its section disappears from every profile.

## What wrong looks like

**WRONG - REJECTION MESSAGE**

```
Rejected. Please revise.

Why it fails: the partner cannot tell what to change, so
the next edit fails the same way. Say what to fix: "Remove
'certified in all products'. You hold the Implementation
certification only, which we show on your listing."
```

## Hosting the directory on your own site

To render the directory in your own front end, use the Partner Directory endpoints in the [API Reference](https://api.eulerapp.com/docs). Call them from your server, never with a full-access key in the browser, and send usage events back so the directory's analytics in EULER stay populated.

## Confirm with engineering

1. While a partner's edit is Under Review, buyers see [the last approved version / nothing]. Correct me.
2. A profile created for an existing partner starts as Awaiting Setup. Yes / no / correct me.
3. A Rejected profile stays [visible with the old content / hidden]. Correct me.
4. The Under Review filter is at [location] in the web app. Correct me.

### Related documentation

- [Setting Up Your Partner Directory Profile](https://support.eulerapp.com/en/c/partner-journey/your-profile-and-reach/setting-up-your-partner-directory-profile) (partner side)
- [How to Embed the Partner Directory on Your Website](https://support.eulerapp.com/en/c/core-euler-features/customization-content/how-to-embed-the-partner-directory-on-your-website)
- [Microsites Guide](https://support.eulerapp.com/en/c/core-euler-features/customization-content/microsites)
- [Searching and Moderating Your Partner Directory (MCP)](https://support.eulerapp.com/en/c/euler-mcp-customers/partner-directory)
- [Partner Directory endpoints (API Reference)](https://api.eulerapp.com/docs#ep-partner-directory)
- [Partner Directory on eulerhq.com](https://eulerhq.com/partner-directory)

### Sources for this page

- MCP connector reference: partner\_directory\_search (five statuses), partner\_directory\_manage (approve, reject, hide, unhide, feature, set tier; about ten-minute rebuild), partner\_directory\_profiles (admin writes publish Active; seven resource types; unlinked profiles).
- API Reference: Partner Directory endpoints, disabled resource types, server-side keys, usage events.
- eulerhq.com/partner-directory and pricing FAQ: partner-maintained listings, structured fields, tiers and badges, optional add-on.

### Next

- Gap 9: [Which EULER API to use](10-api.md). Keys and scopes for a self-hosted directory.
- Gap 5: [Incentives](06-incentives.md). Where tiers come from.

---

*Independent writing sample by Bachtiar Widyantoro (bachwidy.site), November 2026. Not published or endorsed by EULER. Free to reuse and edit. Customer names in examples are fictional. Anything marked [VALIDATE ...] or [CONFIRM ...] is not settled by a public source and needs checking before publishing.*